For in-stock items, we aim to dispatch orders within 1–4 business days. Made-to-order and commissioned pieces have longer production times, which will be noted in the product description or discussed during the ordering process. Most orders include tracking so you can keep an eye on your piece as it travels home. However, small flat items (such as stickers) shipped as stamped letter mail may not include tracking.

Shipping costs vary depending on package size, weight, destination, and shipping method. Rates are calculated automatically at checkout once you've entered your shipping address.

Most orders ship from the Netherlands. Occasionally, items may ship from New York for customers in the United States; these products will be marked in the product description.

Depending on where you live, your country may charge customs duties, import taxes, tariffs, VAT, or other fees when your package arrives. These charges are set by local authorities and aren't collected by Bolde Studios. If you're unsure what may apply in your location, feel free to reach out—we're always happy to help look into it!

Yes! We ship worldwide. There are only a small handful of countries excluded due to postage limitations. If you don’t see your country listed at checkout, let us know and we'll look into it!

If there are any issues, please let us know within 30 days of dispatch so we can look into it! We pack every piece with love and care, but if your package arrives damaged, please include photos of the damage. We'll work with you to find the best solution, which may include a repair, replacement, or refund where appropriate.

Easy peasy! Just request through our Returns & Cancellations form. If your order hasn't shipped yet, we'll issue a full refund. If it's already on its way, you're welcome to request a return once it arrives. For full details on returns, cancellations, repairs, and any applicable exceptions, please see our Shop Policies.

Whoops! This doesn’t happen often, but if it does, we’ll take care of it and cover the shipping costs.

Of course! Since these pieces are handmade, small variations are part of what makes each one unique. However, if your piece arrives damaged, has a significant quality issue, or isn't what you expected based on the listing, please let us know within 14 days of receiving it. We'll work with you to find the best solution, which may include a repair, replacement, exchange, or refund where appropriate.

Yes! If you'd like to make a return, please submit a request through our Returns & Cancellations form. We accept returns for eligible items within 14 days of delivery. Refunds are issued to the original payment method, and customers are responsible for return shipping costs unless the item arrived damaged or we made a mistake with your order.

If you're not happy with your purchase for any reason, please let us know and we'll make it right! For full details on returns, repairs, and any applicable exceptions, please see our Shop Policies.

Each purchase comes with a care card. You can also find detailed care instructions for every material in our Care Guide.

Our rain frogs are our most popular item, and they go fast! We restock them every few months. Due to high demand, newsletter subscribers receive an early-access link 24 hours before each public launch.

Our original squishy frogs are currently available through a private waitlist, which is at maximum capacity. We're also expanding production of new squishy frog variations that won't require a waitlist. You can sign up for these here.

At the moment, there's only one artist making the frogs, but we're working on expanding to a small team to bring you even more froggie goodness!

As we're based in the Netherlands, all prices are listed in euros (€). Most banks, credit cards, PayPal, and other payment providers will automatically convert the amount to your local currency when you complete your purchase.

If you'd like to estimate the price in your local currency before purchasing, a quick search for "EUR to [your currency]" in Google will usually provide the current exchange rate. Please note that your bank or payment provider may use a slightly different rate and may charge a currency conversion or foreign transaction fee.

PayPal is our recommended option for international purchases. If still in doubt, feel free to reach out!