For in-stock items, we aim to dispatch your order within 1-4 business days. For made-to-order pieces, shipping times will be shared in the product description. For custom and private orders, we’ll give you a heads-up on shipping when we chat about your piece. All pieces come with a tracking number so you can follow your parcel's journey!

Shipping is from The Netherlands (unless otherwise noted on the product page). Pricing varies based on weight and package size, ranging from approximately €1.50 to €20. Please note, we’re not responsible for any customs or import fees on international orders. If you're in doubt, just reach out, we’d be happy to help you look into your country’s specific details.

Yes! We ship worldwide. There are only a handful of countries excluded due to postage limitations. If you don’t see your country listed at checkout, let us know and we'll look into it!

If there are any issues, please let us know within 30 days of dispatch so we can file a claim with the postal service. We pack every piece with love and care, but if your package arrives damaged, please include photos of the damage. We’ll be happy to offer a refund, or arrange a repair or replacement!

If your order hasn’t been shipped yet, just reach out and we’ll cancel it right away! If it’s already on its way, we can process a return once the item arrives.

Whoops! This doesn’t happen often, but if it does, we’ll take care of it and cover the shipping costs.

Of course! Since these products are handmade, they might have the occasional little flaw, just like us. If your piece arrives faulty or if you're not happy with the quality, just let us know within 2 weeks of receiving it, and we’ll help you with a refund or exchange for something else in stock.

If you'd like to make a return, just let us know via email! We accept returns for non-commissioned pieces within 14 days of arrival. Refunds will be issued to the original payment method. Please note, the customer is responsible for return shipping costs. If you're not happy with your order for any reason, we’ll do everything we can to make it right!

Each purchase comes with a care card, but here are some tips to help maintain the longevity of your piece:

For polymer clay, resin and gypsum pieces:

Keep these away from water, oils, and harsh chemicals. Avoid extreme heat and direct sunlight, and handle with care. To clean, simply dust with a soft cloth.

For silicone pieces:

Be gentle when squeezing your silicone pieces. Avoid overstretching, squeezing too forcefully, or exposing them to sharp or abrasive objects, as this can cause tears. To clean, simply tap lightly with a piece of tape or rinse with water. Pat dry with a clean paper towel and let it air dry. Please keep out of reach of children and pets due to potential choking hazards.

For ceramics pieces:

Handle with extra care, as they can be delicate. To clean, dust with a soft cloth or wash gently with dish soap and warm water.

Our rain frogs are the most popular item, and they go fast! We restock them every few months, but due to high demand, priority is given to email subscribers who receive a link 24 hours before the public launch. The frogs usually sell out quickly, but we're working hard to produce more with each batch. Sign up for our newsletter to be the first to know when re-stocks are happening!

Currently, there’s only one artist painting the frogs, but we’re working on expanding our small team to bring you even more froggie creations!

Squishy frogs are available through a private waitlist, which is currently closed as we work through the current list. We’ll announce when it’s open again!