We are licensed to sell in The Netherlands and from New York, USA. By default, orders ship from The Netherlands unless otherwise noted in the product description. We use PostNL or USPS, and tracking is always included. If you'd like additional insurance for your piece, just let us know.

We ship internationally. Most in-stock orders are dispatched within 1–4 business days. For commissions, custom, and made-to-order pieces, please refer to the commission policies below for estimated shipping times.

If your country isn’t listed at checkout or if the shipping cost seems incorrect, feel free to reach out—we’re happy to do a manual check.

In case of lost or stolen shipments, please contact us within 30 days of dispatch so we can file a claim with the postal service. We take great care in packing every piece securely, but if your package arrives damaged, please send us photos within one week of delivery so we can arrange a refund or repair.

We accept returns for non-commissioned pieces within 14 days of delivery. Refunds will be issued to the original payment method and may take up to 10 business days to process. Please note that customers are responsible for return shipping costs.

If you're unhappy with your order for any reason, we’ll do our best to make it right! If your item gets damaged at any time and you'd like it repaired, send us photos of the damage, and we’ll chat about your options. Customers are responsible for all shipping costs.

When commissions are open, feel free to reach out so we can discuss your vision. We’ll provide a price estimate and exchange reference photos to ensure we're aligned. Once we’ve agreed on the details, we’ll send an invoice with a 25% deposit. As soon as that’s settled, we’ll begin crafting your piece! Progress photos are available upon request, and we offer one round of minor adjustments. Additional changes are possible but will incur extra charges, with a limit of up to three rounds.

Please allow up to 6 weeks for your piece to be completed unless we’ve agreed on a different timeframe. This applies to all custom and made-to-order pieces listed on the site. Once your piece is finished, we’ll send you a photo and notify you that it’s ready for shipment. The item will be dispatched once the remaining balance is paid.

If a cancellation occurs after work has begun, material and labor costs will be deducted from your deposit. Please note that cancellations cannot be accepted once the custom order has been shipped. We reserve the right to decline requests that do not align with our work. Thank you for understanding!

VAT is included in the price for all EU customers. International customers are responsible for any customs duties, import taxes, or foreign transaction fees that may apply. If you're unsure about your country's import regulations, feel free to reach out—we're happy to help look into it!

Bolde Studios retains the common-law copyright to all works, including commissioned pieces, along with all reproduction rights and the right to claim statutory copyright. Customer contact information will only be used for shipping and legal purposes, and we expect the same courtesy in return.

For a complete list of customer rights, please refer to this site for more information.