All orders ship from The Netherlands unless otherwise noted in the product description. We use PostNL or USPS. Tracking is included for most orders; however, small items shipped as stamped letter mail (such as stickers, bookmarks, and similar flat items) may not include tracking. If you'd like additional insurance for your piece, just let us know!

We ship internationally. Most in-stock orders are dispatched within 2–4 business days. For commissions, custom, and made-to-order pieces, please refer to the commission policies below for estimated shipping times.

Delivery estimates are provided by the carrier and are not guaranteed. Once an order has been dispatched, delivery times are outside of our control and may be affected by customs processing, weather, postal delays, or other circumstances.

If your country isn't listed at checkout or if the shipping cost seems incorrect, feel free to reach out—we're happy to do a manual check.

If your shipment appears to be lost or delayed, please contact us and we'll do our best to help resolve the issue. We take great care in packing every piece securely. If your package arrives damaged, please send photos within 7 days of delivery so we can help arrange a repair, replacement, or refund where appropriate.

We accept returns for non-custom, non-commissioned items within 14 days of delivery. Orders may be cancelled before they have been shipped for a full refund. Once an order has shipped, the return policy applies instead. Custom, commissioned, personalized, and made-to-order pieces cannot be returned or refunded once production has begun, except where required by law. Refunds will be issued to the original payment method and may take up to 10 business days to process. Please note that customers are responsible for return shipping costs.

If you're unhappy with your order for any reason, we’ll do our best to make it right! For damage caused during shipping, please contact us within 7 days of delivery and include photographs of the damage. We'll work with you to find the best solution.

When commissions are open, feel free to reach out so we can discuss your vision. We’ll provide a price estimate and exchange reference photos to ensure we're aligned. Once we’ve agreed on the details, we'll send an invoice for a non-refundable deposit. As soon as that’s settled, we’ll begin crafting your piece! Progress photos are available upon request. Reasonable revisions may be accommodated during the design process. Significant changes or additional revisions may incur additional charges.

Estimated completion times vary by project, but most commissions and made-to-order pieces are completed within 6 weeks unless otherwise agreed. This applies to all custom and made-to-order pieces listed on the site. Once your piece is finished, we’ll send you a photo and notify you that it’s ready for shipment. The item will be dispatched once the remaining balance is paid.

Deposits are non-refundable once work has begun, except where required by law. Please note that cancellations cannot be accepted once the custom order has been shipped. We reserve the right to decline requests that do not align with our work. Thank you for understanding!

Our business is registered with the Netherlands Chamber of Commerce, KVK number 75513641. VAT is included in the price for all EU customers. International customers are responsible for any customs duties, import taxes, tariffs, VAT, brokerage fees, or foreign transaction fees that may apply in their destination country. These charges are determined by local authorities and are not collected by Bolde Studios unless explicitly stated at checkout. If you're unsure about your country's import regulations, feel free to reach out—we're happy to help look into it!

Bolde Studios retains copyright to all original artwork, designs, photographs, and commissioned works unless otherwise agreed in writing. Purchase of an item does not transfer copyright or reproduction rights.

We respect your privacy. We collect only the information needed to process orders, provide customer support, comply with legal obligations, and improve your experience. We never sell your data. View the full privacy policy here.

All purchases and use of this website are governed by Dutch law.