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Privacy policy

Privacy Policy
Last updated: June 28, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Bolde Studios (the “Site”), operated by Bolde Studios, located in the Netherlands.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser

  • IP address

  • Time zone

  • Cookies installed on your device

  • How you interact with the Site (pages viewed, products searched, etc.)

We refer to this as Device Information.

We collect Device Information using:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you make a purchase or attempt to do so, we collect:

  • Your name

  • Billing address

  • Shipping address

  • Payment information (credit card numbers, PayPal ID, etc.)

  • Email address

  • Phone number

We refer to this as Order Information.

Personal Information in this Privacy Policy refers to both Device Information and Order Information.

2. How Do We Use Your Personal Information?

We use your Personal Information to:

  • Fulfill any orders placed (including processing payment, arranging shipping, and providing invoices)

  • Communicate with you

  • Screen orders for fraud

  • Provide you with information or advertising related to our products (only with your consent)

If you have opted in to receive SMS marketing messages, we may use your phone number to send you promotional messages, updates about your order, or abandoned cart reminders. Consent is required, and you can opt out at any time by following the unsubscribe instructions included in each message (e.g., replying STOP).

Device Information is used to:

  • Improve and optimize our Site (analytics, usability)

  • Help detect fraud or potential risk

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and fulfill your orders. For example:

  • Shopify – our ecommerce platform (Shopify Privacy Policy)

  • Payment processors – such as Shopify Payments, PayPal, or Klarna

  • Shipping providers – such as PostNL, DHL, UPS

  • Analytics and marketing tools – such as Google Analytics

  • SMS or email platforms – if you opt in to marketing

We also use third-party apps and integrations via Shopify, such as tools for reviews, customer service, or delivery tracking. These apps may collect or process some of your data (e.g., order info, contact details) as part of our store operations.

Each third-party provider has its own privacy policy that governs how your data is handled. We recommend reviewing those policies when relevant.

We do not sell your personal information, and we only share data with trusted services essential to our store.

We may also disclose your information to comply with laws and regulations, respond to a subpoena, search warrant, or other lawful request, or protect our rights.

4. Your Rights

4.1 If You Are an EEA Resident (Including the Netherlands)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to processing

  • Restrict processing

  • Request data portability

  • Withdraw consent (if applicable)

You can request a copy of the personal data we hold about you at any time by contacting us.

4.2 If You Are a Non-EU Customer

If you are located outside the European Economic Area (such as in the UK, US, or Canada), your local laws may grant you certain rights as well. While we aim to respect your privacy globally, please note that the legal rights and protections available to you may vary depending on your jurisdiction.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your own, including the Netherlands, Canada, and the United States.

We rely on trusted third-party services such as Shopify, who use Standard Contractual Clauses (SCCs) and other safeguards to ensure your data is protected to EU standards, even when processed internationally.

6. Data Retention

We retain your Order Information for our records unless and until you request deletion. However, we may retain certain data as required by Dutch law, including for tax or regulatory purposes, for up to 7 years.

7. Cookies

We use cookies to:

  • Maintain your session

  • Store cart contents

  • Analyze site traffic

  • Personalize your experience

You can manage or disable cookies via your browser settings. You can also opt out of tracking by using services like Google Analytics Opt-Out.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on our website, with the updated date indicated at the top.

9. Contact Us

If you have questions or would like to exercise your rights, contact us at:

Bolde Studios
Email: hello@boldestudios.com
Address: Industrieweg 46 i002, 1613KV Grootebroek, the Netherlands

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